Yes! You’re welcome to pick up your order from our HQ at 2/242D NEW LINE RD, DURAL, NSW 2158. Just place your order online and select the Pick Up option at checkout. Pre-order is essential, as we bake everything fresh to order.

Pick-up hours:
Monday to Friday: 08:30am - 11:00am
Saturday: 8:30am – 9:30am (strictly)

No, we don’t currently offer same day delivery.
We offer two delivery options:

• Sydney Courier Delivery – Your order will be hand-delivered by a local courier on the delivery date you choose at checkout. This is the best option if you need cookies to arrive on a specific day, and if you’re based in Sydney (enter your post code at the cart page to see if you’re eligible for this option).

• Express Post (Australia-wide) – You’ll be able to select your preferred dispatch date at checkout.

Please note:
- The date you select is the dispatch date, not the delivery date.
- Your order will usually arrive 1–2 business days after dispatch, depending on your location.

Yes! We ship our cookies Australia-wide via Express Post with Australia Post.

Orders are dispatched on the date you select at checkout. Delivery typically takes 1–2 business days after dispatch, depending on your location.

*Note, business days don’t include weekends and public holidays.

Delivery rates are calculated at checkout based on your location:

• Express Post (Australia-wide) starts from $10.95
• Sydney Courier Delivery starts from $14.95
• Free shipping on all orders over $110

Sydney Courier Delivery
We offer next day delivery to most suburbs across Sydney.
You can check if your suburb is eligible by entering your postcode on the cart page.

Express Post
We deliver Australia-wide via Express Post.

SYDNEY COURIER DELIVERY:
Your order is picked up by a local courier on the delivery date you select at checkout and delivered the same day within Sydney.

EXPRESS POST
Your order is dispatched via Australia Post on the dispatch date you choose at checkout. It typically arrives 1–2 business days after dispatch.

Please note:
• Business days exclude weekends and public holidays.
• The dispatch date is when your order leaves us — not the day you will receive it.
• Delivery times for Express Post are estimates and may vary, as they are managed by Australia Post.

PICK UP:
You’re welcome to pick up your order from our HQ at 2/242D NEW LINE RD, DURAL, NSW 2158.
Just place your order online and select the Pick Up option at checkout. Pre-order is essential, as we bake everything fresh to order.

Monday to Friday: 08:30am - 11:00am
Saturday: 8:30am – 9:30am (strictly)

We can’t guarantee exact delivery times.

For Sydney Courier Delivery, if you need a morning delivery, we recommend getting your order delivered the day before.

For Express Post, if you need your order by a certain date, please allow an extra day when selecting your dispatch date, as delivery typically takes 1–2 business days after dispatch.

Sydney Courier Delivery:
Your order is guaranteed to be delivered on the date you selected at checkout, though exact delivery times can’t be guaranteed. Once your order is picked up by the courier, you’ll receive an SMS with an estimated arrival time, live tracking, and the option to communicate any special instructions directly with the driver.

Express Post:
Delivery times for Express Post are managed by Australia Post and typically take 1–2 business days after dispatch (the dispatch date is when your order leaves us). Unfortunately, we have no control over their delivery schedules. If you experience any delays, please contact Australia Post directly as your first point of contact.

Yes! For Sydney Courier Delivery, once your order is on the way, you’ll receive a tracking link that allows you to communicate any special delivery instructions directly to the courier.

Sydney Courier Delivery:
If you’re not home, the courier will leave your order in a safe place and send you a text message with a photo confirmation.

Express Post:
Aus Post have authority to leave the parcel. No signature is required.

Yes, you can! Please give us as much notice as possible by emailing info@sweetsplits.com.au.

If your order has already been picked up by the driver, we may not be able to change the address - especially if the new address is on a different route from the original.

Yes!

SYDNEY COURIER DELIVERIES:
Once your order is picked up by the driver, you’ll receive a text message at the mobile number provided at checkout (under ‘shipping information’. This message includes a live tracking link and the option to provide special instructions to the driver. After delivery, you’ll get another SMS with a photo confirming your order has been delivered.

EXPRESS POST:
An email will be sent to the email address provided in the order. It will contain an Aus Post tracking number and tracking link. You will need to check the link for any delivery updates as you won’t be notified once it’s been delivered.