FAQ'S

IS THERE A MINIMUM ORDER?

Yes, there is a minimum order of 6 cookies, or 1 cookie cake

CAN I PICK UP MY ORDER?

Yes, you can pre order your cookies for pick up from our Dural location:

2/242D Newline Road, Dural, NSW 2158

Pick up is available between 9am and 10am, Monday to Saturday

Can I get same day delivery?

No, we don't offer same day delivery. Orders need to be placed by 2pm the day prior for next day delivery (Monday to Saturday)

How much does delivery cost?

Delivery/shipping is a flat rate of $9.00

When do you deliver?

We deliver across Sydney 6 days per week – Monday to Saturday.  You can preselect your delivery date at checkout.

Express Post orders are sent out every Monday and Tuesday.

Where do you deliver to?

We deliver to the following postcodes:

2000-2079

2085-2107

2109-2156

2158

2160-2229

2232-2249

2557-2559

2564-2567

2759-2764

2766-2774

All orders for deliveries outside of the above post codes will be sent via express post (shipped every Monday and Tuesday)

What time will my order arrive?

We can’t guarantee delivery times, however deliveries are usually made between 9am and 6pm.

What if no one is home to accept the delivery?

If no one is home, and we can’t get in contact with you on the number provided, we will leave your order in a safe place.  If there is no safe place, your order will be returned and a re-delivery fee will apply.

Do you ship interstate?

Yes, we now ship Australia wide! 

We post all interstate orders via Express Post on Monday and Tuesday each week, so you will need to get your order in by 3pm on Monday for your order to be shipped that week.

All orders received after 2pm on Monday will be shipped the following week (or the week of your selected date).

How do I store my cookies?

Cookies can be stored for up to 5 days in an airtight container, or frozen for up to 3 months.

Can I reheat my cookies?

Yes! Heat in the microwave for 15-20 seconds and serve warm!

Do your cookies contain Allergens?

Yes – all of our cookies contain allergens such as nuts, gluten, dairy & eggs.

Can I cancel my order?

Yes, you can cancel your order and receive a full refund if you provide at least 24 hours notice.